Shipping policy

Shipping & Delivery Policy

Effective Date: [Insert Date]

Thank you for shopping with KleanKicks. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

Business Information

Brand Name: KleanKicks
Company Name: InteractD2C
Owner: Nalina K
Address: 72, 1st C Cross, 3rd Stage, 4th Block, Basaveshwarnagar, Bengaluru, Karnataka – 560079, India
Phone: +91 9845101110
Email: trykleankicks@gmail.com

Order Processing

  • Orders are typically processed within 1–3 business days after successful payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During high-demand periods, processing times may be extended.

Shipping Coverage

KleanKicks currently ships across India. Delivery availability may vary depending on the serviceability of the destination by our courier partners.

Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Other Cities and Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates only and may vary due to circumstances beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment is completed.
  • Any promotional free-shipping offers will be subject to the terms of the respective promotion.

Order Tracking

Once your order has been shipped, you may receive tracking details via email, SMS, or WhatsApp (where available).

Customers can use the provided tracking information to monitor the shipment status.

Delivery Delays

While we strive to deliver orders within the estimated timelines, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Courier partner operational issues
  • Incorrect shipping information provided by the customer

KleanKicks shall not be held liable for delays caused by circumstances beyond our reasonable control.

Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.
  • Additional shipping charges may apply for re-shipment.
  • Refunds may be adjusted to account for shipping costs already incurred.

Failed Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability or incorrect address details, the package may be returned to us. In such cases:

  • Re-shipping charges may apply.
  • Refunds, if approved, may be reduced by shipping and handling costs.

Damaged Packages

If your package appears damaged upon delivery:

  1. Do not use the product if it is visibly damaged.
  2. Take photographs of the package and product.
  3. Contact us within 48 hours of delivery.

We will review the issue and assist with a replacement or refund where applicable.

Lost Shipments

If your order has not been delivered within the expected timeframe, please contact us.

We will coordinate with the courier partner to investigate and provide an update. Resolution timelines may vary depending on the courier's investigation process.

Contact Us

For shipping-related questions or concerns, please contact:

KleanKicks – InteractD2C
Owner: Nalina K
Address: 72, 1st C Cross, 3rd Stage, 4th Block, Basaveshwarnagar, Bengaluru, Karnataka – 560079, India
Phone: +91 9845101110
Email: trykleankicks@gmail.com